Website Accessibility Legal Assessment

We are assessing potential legal claims for disabled users in Ireland who have been unable to access online goods or services because of website or app accessibility barriers.

Who this is for

You may wish to contact us if you tried to complete an online purchase, booking, payment, application, account login or other online service and could not do so because the website or app was not accessible to your disability-related needs.

This may include difficulties using a screen reader, keyboard navigation, magnification software, captions, voice control or other assistive technology.

Important: We are not inviting complaints based only on technical website errors or automated accessibility scans. The strongest cases involve a real person, a real online service, a real access barrier and a real personal effect.

Examples of issues

A screen reader could not read important checkout, booking or payment fields.
A button, menu, date picker or form could not be used with keyboard navigation.
An inaccessible CAPTCHA, login or verification step stopped the transaction.
Error messages were not announced or did not explain how to fix the problem.
You had to rely on another person or disclose private information because the online service did not work for you.

Request an assessment

Submitting this form does not mean that we can accept your case. We will review the information and let you know whether we can assess it further.

Please provide brief details only at this stage. Do not upload medical records or detailed medical evidence through this form.

Fields marked “(required)” must be completed.

Name (required)

Email address (required)

Phone number (optional)

Preferred contact method (optional)

Website or app involved (required) Please give the website address or the name of the app/company.

What were you trying to do online? (required) For example: buy something, make a booking, pay, apply, log in or manage an account.

What disability-related access need affected your use of the site? (required) For example: screen reader, keyboard navigation, magnification, captions, voice control or another access method.

What went wrong? (required)

When did this happen? (required) Please give dates if it happened more than once.

Were you unable to complete the transaction, or was it made much harder? (required)

What effect did this have on you? (required) For example: frustration, embarrassment, loss of independence, loss of privacy, delay, financial loss, missed opportunity or needing help from someone else.

I consent to Lalloo Solicitors using the information I provide to assess whether I may have a legal claim. I understand that submitting this form does not mean that a claim will be accepted. (required)